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Discovery

Information Architecture
A Beginner’s Guide to Information Architecture for UX Designers — Adobe
A Beginner’s Guide to Information Architecture for UX Designers — Adobe
Information should be structured with a solid foundation. In this article, we’ll discuss what Information Architecture (IA) really is and what role IA has in UX design process.
Information And Information Architecture: The BIG Picture
Information And Information Architecture: The BIG Picture
Information architecture is the process of categorizing and organizing information to create structure and meaning. This article explores not only the basics of information architecture, but also the broader view of the information age, how we use information and how it impacts our world and our lives.
Processes
The Lean UX Process — UX Design Guide
The Lean UX Process — UX Design Guide
Lean UX emphasizes rapid, iterative UX phases, placing a heavy focus on team collaboration, user input, and measurable results.
UX Process: What It Is, What It Looks Like and Why It’s Important — Abode
UX Process: What It Is, What It Looks Like and Why It’s Important — Abode
In this article, we’ll define a general UX design process, as well as the order in which specific UX phases should be taken. We will also see what methods can be used by UX designers during each phase.
What is Agile? — Atlassian
What is Agile? — Atlassian
Agile is an iterative approach to project management and software development that helps teams deliver value to their customers faster and with fewer headaches. Instead of betting everything on a "big bang" launch, an agile team delivers work in small, but consumable, increments. Requirements, plans, and results are evaluated continuously so teams have a natural mechanism for responding to change quickly.
User Interviews
Checklist for Planning Usability Studies
Checklist for Planning Usability Studies
Planning a user test? Follow these 9 steps to make sure you are prepared.
Domain Expert Interview — UX Knowledge Base Sketches
Domain Expert Interview — UX Knowledge Base Sketches
Domain Experts / Subject Matter Experts / Industry Experts have invaluable knowledge that you can (and should) apply during your UX process. Domain expert involvement is not an alternative to UX research, and a domain expert is certainly neither a “user expert” nor a designer.
Stakeholder Interview — UX Knowledge Base Sketches
Stakeholder Interview — UX Knowledge Base Sketches
At the beginning of a UX research and design project a Stakeholder Interview should be conducted to find out the Business Goals, Existing Research including User Research, Competitors and Technological Limitations.
The 1-Page Usability Test Plan
The 1-Page Usability Test Plan
Learn how to build a lean usability test plan.
User Interview: How To Ask Good Questions — UX Knowledge Base Sketches
User Interview: How To Ask Good Questions — UX Knowledge Base Sketches
While interviewing users may seem to be an easy task — “You are just asking some questions, and the interviewee gives some answers, and that’s it, right?” Well, not really.
User Interviews: How, When, and Why to Conduct Them — NN/g
User Interviews: How, When, and Why to Conduct Them — NN/g
User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
UX Review
A UX Review Template Anyone Can Use — UX Planet
A UX Review Template Anyone Can Use — UX Planet
Anyone including non-designers can use this framework to analyse a product or service or analyse a piece of work for a potential client. You could even use this to review your own work as the tools and techniques I use leave little room for bias.
How to Do a UX Review
How to Do a UX Review
Joe Leech offers a rundown on his UX review process, sharing tips about analysing data and creating personas, and setting out findings in a form that benefits clients. From quick wins to workshops, there are gifts here everyone will be grateful for.
UX Expert Reviews — NN/g
UX Expert Reviews — NN/g
Expert reviews involve the analysis of a design by a UX expert with the goal of identifying usability problems and strengths.
Workshops
Affinity Diagram — NN/g
Affinity Diagram — NN/g
Affinity diagramming has long been used in business to organize large sets of ideas into clusters. In UX, the method is used to organize research findings or to sort design ideas in ideation workshops.
Card Sorting — UX Knowledge Base Sketches
Card Sorting — UX Knowledge Base Sketches
The main goal of Card Sorting is to improve a website’s or an application’s Information Architecture, to help designing how the information is organized and labelled.
Customer Journey Maps — Toptal
Customer Journey Maps — Toptal
When a customer uses a company's products and services to achieve a goal or need, they are going on a journey from point A to point Z. A customer journey map charts the path a user takes from the beginning of this journey to the satisfaction of that need.
Design Sprint — GV
Design Sprint — GV
The sprint is a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers. Developed at GV, it’s a “greatest hits” of business strategy, innovation, behavior science, design thinking, and more—packaged into a battle-tested process that any team can use.
Empathy Maps — UX Knowledge Base Sketches
Empathy Maps — UX Knowledge Base Sketches
Creating Empathy Maps is useful for synthesizing research data in order to better understand the users. Empathy Maps are great for creating Personas, identifying users with different mindsets.
Lightning Design Jams — Inside Design
Lightning Design Jams — Inside Design
Lightning Design Jams: the exercise that will solve all of your problems